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"Low ink message" when all cartridges have at least 25% full. Printer will not print.

HP Recommended
HP 3 in 1 Office Jet Pro 6968
Mac OS X 10.11 El Capitan

"low ink message"  Printer 6968  will not print although all cartridges have at least 25% of ink in cartridges?

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HP Support Agent
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@ppj2, Welcome to the HP Support Community!

  • Is the printer printing blank sheets?
  • Are you printing in black or color?
  • The printer is notifying you that the ink levels are low. If they are empty, the printer will indicate the same. This is only an estimated value.

Let us try these steps:


Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.


Update the printer firmware

Click here to download and install the latest firmware from your MAC.


Clean the printhead

  1. From the printer control panel, open the Setup  menu.

  2. Open the Printer Maintenance menu.

  3. If necessary, open the Tools menu, and then touch Clean Printhead.

    If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.

    NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

Print a Print Quality Diagnostic Page

  1. From the printer control panel, open the Setup  menu.

  2. Open the Reports or Tools menu.

  3. Touch Print Quality Report.

For more info on resolving print quality issues, refer to this document.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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