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‎05-10-2020 06:32 PM

HP Recommended
Product: HP 8030 Inkjet printer
Operating System: Microsoft Windows 10 (64-bit)

Hi!

My computer says that my printer is inactive, but prints fine from both my ipad and laptop.

Printer is connected to the wireless network.

I need to set this gateway up so I can sign up for my Instantink account, but the web access test results com back as "This printer is not currently configured with a network address" but the local wireless network connects fine.

Can anyone help me out?

 

Thanks!

1 REPLY 1

‎05-12-2020 01:20 PM

HP Recommended

Hi @KHeitland

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

To better assist you - 

 

Is your printer connected to a home network or public network?

What is the status of the wireless light on the printer, steady or blinking?

 

meanwhile, Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Also, refer to Printer Offline

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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