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some email accounts cannot print to the family printer

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my grandaughter tried to send an attachment to the family printer, it would send a message saying the print job was received, but it never printed.  She forward it to my wife's account, who then forwarded it to the printer, same result.  Then she forwarded it to me, I forwarded it to the printer and it worked.


Is there a setting somewhere that I can check that would limit what email accounts can send messages to the printer to be printed?




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@candmlinke Welcome to HP Community!


Please let me know which printer model you are using.


Also, let us know which operating system you are using.


Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 


Click here for steps on finding the information we need!


Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!


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