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‎08-26-2020 05:06 PM

HP Recommended
Product: HP Photosmart 7510 series
Operating System: Microsoft Windows 10 (64-bit)

Hi, I had a printer stolen during my move to Kansas City and I am looking for any options I have to track it down using an IP, MAC  address or its https:// location number.  Any suggestions or recommendations would be helpful.  Thank you.

1 person had the same question
1 REPLY 1

‎08-27-2020 06:33 AM

HP Recommended

@dsquezly, Welcome to HP Support Community!

 

Unless you placed/hid a tracking device on the printer, there is no built-in way to track it.  Printers do not typically have tracking devices built-in as a part of the normal hardware.

 

This is a case that must be conducted by your local police force or similar authority that provides theft recovery services.

 

It may or may not be a "lost cause", though I would certainly report it to the authorities - if they do find a cache of printers somewhere and yours is with them, you may get it back or at least help prove the thieves are in possession of your property.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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