cancel
Showing results for 
Search instead for 
Did you mean: 
nancy1819
New member
1 0 0 0
Message 1 of 2
116
Flag Post

switched networks, now printer does not work. Help

HP Recommended
HP envy 4510/4520
Microsoft Windows 10 (32-bit)

Switched networks, now computer not communicating to printer.

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
18,971 18,973 1,351 1,562
Message 2 of 2
Flag Post
HP Recommended

Hi @nancy1819

Welcome to the HP Support Community. I understand the printer is not connected to the network.  I'd be happy to assist you.

 

Let us try these steps to resolve this issue:

 

On the printer screen, go to Setup > Network > Restore network settings

Go back to Network > Wireless > Wireless setup wizard > Select your new network and enter the password.

  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation