cancel
Showing results for 
Search instead for 
Did you mean: 
EKL11
New member
1 0 0 0
Message 1 of 2
140
Flag Post

the printer just stopped working. Error code is OXB820388C light flashing nothing else on printer

HP Recommended
HP Office Jet 3830

Yesterday the printer was working fine.  Today no communication with computer-printer.  Printer does not copy either.  It has a flashing light and lit hp logo on screen.  At one point error message was OXB820388C   What can I do?  I've tried the hp diagnostic and it said device or resource not responding

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,724
Message 2 of 2
Flag Post
HP Recommended

Hi @EKL11

 

Welcome to the HP Support Community. 

 

Let's try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation