I haven’t even had this printer for 24 hours. I did my first print job and it worked perfectly. Right after a notification popped up saying update download , will restart 2 times. I clicked it. The screen kept loading and took all night. I woke up to still a loading screen on my printer. I restored my printer , but still my laptop is saying my printer is not connected
Welcome to the HP Support Community. I'd be happy to assist you.
Check if the printer is connected to the wireless network.
On the printer screen, tap on the wireless icon at the bottom to get the details.
Make sure the printer and the MAC are connected to the same wireless network. Either 2.4GHz or 5GHz network.
If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold the option key on your keyboard and click the WiFi icon to get detailed information.
Restart the Wireless router and the printer.
Perform a PING test to check the connectivity
Obtain the IP address of the printer by clicking on the Wireless icon on the printer
On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
Check the second box that says Send only > 10 pings
Click on ping > Check the results at the end if any packets are lost
Note: There should be 0% packet loss, share the results in your next post.
Hope this helps! Keep me posted.
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KUMAR0307 I am an HP Employee
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