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07-30-2022 12:37 PM
I've setup a system where the printer receives messages from a typeform form via an e-mailadres.
When the printer has limited connectivity when the e-mail is sent, the job doesn't print.
In the docs it says I should be able to manage a queue on the hpconnected website.
When I click that link I get redirected to the hpsmart website.
I added my printer and configured webservices earlier, I can choose various options, but I cannot find a queue for e-mail jobs to manage.
Where should I look, and is it possible to automatoically retry an e-mailjob
07-30-2022 01:07 PM
Welcome to the HP User Community.
The short answer is:
- There is no ePrint queue and no method to see what is queued, what was queued, print status.
- There is no method to automatically resubmit a failed job
- There is no way to verify a failed job other than the possible receipt of a "job failed email" from ePrint.
Whatever "doc"s you are using are perhaps wrong, wrong in this instance, outdated, or (likely) just missing information to explain the severe limitations for using ePrint.
ePrint is free, older technology, usually works, and is provided "as is".
My Opinion: ePrint is not particularly structured or suited to support the needs of a business environment.
HP Connected / HP Smart does not - with the possible exception of a very few (older?) printer models - provide any access at all to ePrint operations, queue management, printer queue lists...
For example User Guide - Page 36
References / Resources
and / or
Mobile Printing – Options for Printers
Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.
Open the section for your printer series > Find your printer and supported applications.
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
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