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mother3-10
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Message 1 of 2
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unlock printing preference on 2600 . locked with pad locks, used to work all of a sudden quit

HP Recommended
HP DESKJET 2655
Microsoft Windows 10 (64-bit)

My printer is a couple years old and was working fine, now it has pad locks on the print preference and will not print from my computer, it will print from my phone.  I have tried uninstalling and reinstalling and didnt work

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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@mother3-10

 

Welcome to HP support community.

 

Did you try root level uninstallation?

If not, follow the below steps:

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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