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BHN6
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Message 1 of 2
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update macOS Catalina 10.15.4, to mac causes "safari cannot to unsecured server

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macOS 10.15 Catalina

Updated MacBook Air to Mac OS Catalina 10.15.4 now printer 8710 locks pages with message "safari cannot connect to a secured server". go back! cannot go beyond that point!  cannot get into settings of printer etc.

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Jay_G24
HP Support Agent
HP Support Agent
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Hi @BHN6

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Uninstall HP Software from your computer-

 

1. Click Finder in the Dock.

2. In the menu bar, click Go, click Applications, and then open the HP or Hewlett Packard folder.

a) If HP Uninstaller is in the folder, double click it, and then follow the on-screen instructions to uninstall the software.

b) If HP Uninstaller is not in the folder, continue to the next step.

3. Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.

4. In the menu bar, click Go, click Go to Folder, type /Library/Printers, then click Go.

The Printers folder opens.

5. Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.

6. Restart the Mac.

7. Right-click or Ctrl + click the Trash icon, and then select Empty Trash.

 

and install the full-featured drivers from software drivers page 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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