• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
hp J9H22UA
Microsoft Windows 10 (32-bit)

connect me

1 REPLY 1
HP Recommended

@Kiplangat 

 


@Kiplangat wrote:

connect me


I am not sure what that statement means.

 

General Information - Discussion - Personal Observations

 

This is not usually something you want to solve by asking another person to get into your computer.  Having said that, if you cannot figure out what is going on you may have to ask for help from a friend, family member, or someone at your church, schoold, or community center.  You can also take the computer to a trusted repair shop - licensed technicians have the skills to find out who (or what) has been accessing your computer files.  

 

What you do not want:  Do not ask someone you find on the Internet to connect to your computer remotely to "check" for you.  These people are almost universally either bad actors (scum, rodents, scammers) or they will charge you a lot of money to use the same tools that you can use for yourself.  This is a personal opinion, of course.

 

Some Ideas...

 

If you believe the breach is "at the moment", check what the computer is doing right now.

 

One of many articles on the subject:

How to Tell If Your Computer is Being Monitored

 

 

If you believe someone has been in the computer when you are not looking, check what "bread crumbs" might have been left behind.

 

One of thousands of articles on the subject:

4 Ways to Tell If Someone Was Snooping on Your PC

 

 

Another...

Who’s been using your PC? Tell-tale signs that someone’s been using your computer

 

 

Reminder - Be Careful out there...

If you download any monitoring / checking tools from the Internet - and especially if you do not know the company is legitimate - chances are the that any "monitoring" or reporting tools that you download and use might also be sending data back to the people who offered you the software.  Might.  If you are not sure, don't do it.

 

If the problem is pervasive, that is, if people or programs are hacking into your computer, it is perhaps time to invest in some decent paid security software that can help you tie down any loose ends and help protect your data.  Cannot purchase security software?  Use the best free stuff you can find in your region.  Windows Defender is already on your computer - use it, learn about it, set it the way you want it.  Depending on where you live on the planet, there are security software companies that can help - ask your friends, business partners, and family what they are using and what they recommend.  READ and make a decision, then act.

 

 

 

Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your device

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.