while printing appears the error "paper jam" even thought there's no paper jammed.

[IS5]

I have a HP Tango X printer and while printing appears the error "paper jam" even thought there's no paper jammed inside the printer. I've already resetted the printer but the error didn't disappear. What can I do? 

[Betty0610]

@IS5

Welcome to the HP Support Community.

What's the paper type and size you're using?

Follow Step 1 from here: https://support.hp.com/us-en/product/hp-tango-series/20486540/model/20535819/document/c06079207

Also, let's update the firmware: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!