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Bella912
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wireless connection will not connect to print wirelessly!!!! office jet pro 6968

HP Recommended
HP office jet pro 6968
iOS

I have had no problems with the connection to print wireless and now its not connecting at all and I have done all the steps . I need to print and its not allowing me to connect at all . the wifi password and username is correct so there should be no reason why its not connecting.

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Bella912, Welcome to HP Support Community!

 

I see that you are unable to connect the printer to the network, I'd recommend you use the Guided Troubleshooter to isolate and resolve the issue.

 

Additionally, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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