won't print even when paper is installed

[mickeymouse123]

hp envy 7640

went to print off of computer and it said reload paper, did that, tried again, then said put photo paper in, I don't need a picture just to copy something.

[Dragon-Fur]

@mickeymouse123 

---

@mickeymouse123 wrote:

hp envy 7640

went to print off of computer and it said reload paper, did that, tried again, then said put photo paper in, I don't need a picture just to copy something.

---

1. Print and Copy are two different functions.
2. Your Operating system and version impacts which printer software you are using and which application are available.
3. The software you are using to submit the job has much to do with the results.
4. The paper size / type must be set on the front panel and/or Embedded Web Server (EWS)

Check / Adjust / Retain the Paper at the Printer Panel

Open Printer Tray,

If you have not yet done so, add desired paper type

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control Panel,

Click Modify (wording varies), set the paper size and type, Click OK

NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)

Set the Preferences - Windows

1. Check / enable the printer as the “Default Printer”

Control Panel > icon view > Devices and Printers > Right-Click on your printer > Set as Default

1. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.

Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printing Preferences

OR

Windows key + S (search for) Printers and Scanners

Left-Click on (your) Printer > Manage > Printing Preferences

Next

Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit

References / More Help

Examples from the How-to Category for your printer:

HP Printers - Print Driver Settings Guide (Windows)

HP Printers - Printing Documents (Windows)

HP Printers - How to Print Photos (Windows)

HP Printers - How to Copy

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 7640 e-All-in-One Printer series 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.