2020 HP Envy 13t, trouble with speakers when switching wi-fi networks and when turning on.

[MatthewTG54]

Hello.  I bought an HP Envy 13t just this year.  For awhile everything was working perfectly.  Then, for some reason, I've been having problems where my sound will stop working properly no matter what I'm listening to.  It' will get real tinny and quiet like it's only working from 1 speaker and only kind of.  Then when I run the HP Support Assistant it doesn't find anything wrong with the audio, but it will repair the audio drivers.  Usually this works after 1 or 2 "repairs."  I uninstalled all the drivers and deleted the software, then restarted my computer, but that did not work.  I have also deleted the Bang & Olufsen audio dashboard.  I'm not sure what else to try.  I know it's something with the drivers because HP Assist can always fix them eventually.  I'd like to have this problem fixed because I paid so much for this computer and rely on it to work properly when I need it to.

Thanks.

[The_Fossette]

@MatthewTG54

I reviewed your post and I understand that you are facing issues with the audio on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

Please help me with the product number of your computer and I will send you the link to download the correct audio driver for your computer and this should take care of the issue.

Also, let me know the Windows version you are using. (Like 1903, 1909, or 2004)

Follow the steps in the below article to find the product details.

https://support.hp.com/us-en/document/c03754824

Have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[MatthewTG54]

I am sorry.  I must have responded to the wrong thing.  Below is the e-mail I sent weeks ago.  I hope that you receive this e-mail this time.  If not, I'll try again in a couple days.

Hello!  Thank you for getting back to me about my audio issue.

I am using the HP Envy 13".  Product number 3G432UA#ABA  Windows version Version 10.0.19041 Build 19041

I really hope fixing the driver helps.  I am enjoying this computer.  It's great.  

Thanks for your help,

Matthew

[The_Fossette]

@MatthewTG54

I recommend you download and install the audio driver from the below link.

https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110359.exe

Here is how you need to uninstall the touchpad driver first.

1. Type "Device Manager" into the search field to open the device manager console.
2. Expand the node audio input and output devices, right-click on each of the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[MatthewTG54]

I tried this, and it did not work.

[The_Fossette]

@MatthewTG54

Are you unable to find the product number of your computer?

Thanks!