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HP Recommended

3.5mm Audio Jack Sound Quality Problem

Hp Pavilion Gaming 15-EC0006NT
Microsoft Windows 10 (64-bit)

Hi everyone.

 

I have sound quality issue with my audio jack. When I put my headphone in it, sound quality annoys me. Music sounds like 128kbps. 

My headphone works quite good with my smartphone (Redmi Note 8). I know that my notebook's sound output is better than my smartphone. I've tried many times.

I guess problem stems from audio driver. I reinstalled already but it didn't help. 

 

forcas_0-1581691348700.png

Here you can see my device manager. I don't know it's normal or not.Ek Açıklama 2020-02-14 174752.png

I can't see Realtek or B&O Audio control in programs section. But it's already installed.

Ek Açıklama 2020-02-14 175001.png

 

My notebook's model: HP Pavilion Gaming 15-EC0006NT

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Message 2 of 2
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HP Recommended

3.5mm Audio Jack Sound Quality Problem

@forcas

 

Welcome to HP support community.

 

Step 1: Restart the computer  

Step 2: Use the troubleshooting tool in Windows 

Step 3: Test external speakers or headphones 

Step 4: Set the default audio device 

Step 5: Restoring or updating the audio driver 

Step 6: Perform a hard reset 

 

The best way to resolve the issue is to follow the suggestions of the HP Guided Troubleshooter:  

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). 

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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