Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

3.5mm Audio Jack Sound Quality Problem

HP Recommended
Hp Pavilion Gaming 15-EC0006NT
Microsoft Windows 10 (64-bit)

Hi everyone.


I have sound quality issue with my audio jack. When I put my headphone in it, sound quality annoys me. Music sounds like 128kbps. 

My headphone works quite good with my smartphone (Redmi Note 8). I know that my notebook's sound output is better than my smartphone. I've tried many times.

I guess problem stems from audio driver. I reinstalled already but it didn't help. 



Here you can see my device manager. I don't know it's normal or not.Ek Açıklama 2020-02-14 174752.png

I can't see Realtek or B&O Audio control in programs section. But it's already installed.

Ek Açıklama 2020-02-14 175001.png


My notebook's model: HP Pavilion Gaming 15-EC0006NT

HP Support Agent
HP Support Agent
25,619 25,500 1,407 1,476
Message 2 of 2
Flag Post
HP Recommended



Welcome to HP support community.


Step 1: Restart the computer  

Step 2: Use the troubleshooting tool in Windows 

Step 3: Test external speakers or headphones 

Step 4: Set the default audio device 

Step 5: Restoring or updating the audio driver 

Step 6: Perform a hard reset 


The best way to resolve the issue is to follow the suggestions of the HP Guided Troubleshooter:  

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). 


I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation