• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-10-2021 06:53 AM

HP Recommended
Product: 15s-eq1251ur
Operating System: Microsoft Windows 10 (64-bit)

Can't install driver for AMD Audio CoProcessor properly (yellow exclamation mark in the Device Manager). Packet from AMD (radeon-software): after all installtions got a reply that the installed driver had been replaced by Windows. Packet from HP (AMD High Definition Graphic Driver): got a message that "the driver is not supported on this OS version (10.0.14393)".

Category:
1 person had the same question
1 REPLY 1

‎10-10-2021 07:04 AM

HP Recommended

Hi:

 

I got around the same problem by installing the chipset and graphics drivers directly from AMD.

 

I used the auto detect software.

 

AMD Drivers and Support for Radeon, Radeon Pro, FirePro, APU, CPU, Ryzen, desktops, laptops

 

If you choose to do this, Windows will try to automatically install the older graphics driver, so after you install the drivers from AMD, run the Hide Windows Update utility that I zipped up and attached below to prevent the older Windows Update AMD graphics driver from installing.

wushowhide.zip
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.