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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-24-2017 08:40 PM - edited ‎06-24-2017 09:02 PM

HP Recommended
Product: HP Elitebook 8470W
Operating System: Microsoft Windows 10 (64-bit)

I am having audio problems on my laptop. The mute button on the top right of my keyboard stays orange and no audio is playing.

 

The message I see under my audio playback is AMD High Definition Audio Device Not Plugged In. I've searched through this discussion board and I have seen where people are reinstalling drivers and the ones that are mentioned don't seem compatible with my laptop. I actually get a "this app has been blocked for your protection" message. 

 

So I am at a loss. No luck with the audio.

 

In Device Manager, I just have AMD High Definition Audio Device listed under Sounds, Video and Game Controllers.

 

I have tried the BIOS F10 route and it all looks fine under Audio - everything is checked and when I do a test through BIOS there is a sound that plays during testing, however I can't get regular audio to play (music. videos, etc).

 

Any help is appreciated!

 

PS - this laptop did not come with Windows 10, it came with Windows 7 or 8 - so 10 was installed recently by my work and maybe this is causing the disconnect with the audio? 

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