AUDIO fails after downloading new Conexant driver

[PRN6243]

Support forum advises customers with the laptop I have to install a new driver to overcome security issues,

After installing it and restarting the sound is ok for a time but then fails.

I have re-installed the driver 3 times with the same results.

I see that other customers have had the same problem so can someone please provide a cure for this error.

[The_Fossette]

Hi @PRN6243

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues with the audio driver on your computer.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.

I recommend you to download and install the audio driver from the below link and check if it helps.

ftp://ftp.hp.com/pub/softpaq/sp73501-74000/sp73979.exe

Let me know how it goes and you have a great day!

Take care.

Cheers!

[PRN6243]

Your link to the file cannt be reached.

The Windows troubleshooter tells me that the audio & audio endpoint services are not runnung.

However, services.msc tells me that they are!

I restarted both services and the audio works again but, as before, only for a limited time.

Any useful advice would be welcomed.

[The_Fossette]

Hi @PRN6243

I recommend you to download and install HP support assistant from the below link and it will automatically download and install the latest drivers for your computer. 

Please run all the updates from HP support assistant and check if it helps.

You can download HP support assistant from the below link.

http://hp.care/2s1Lj67

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Good day! Take care 🙂

Cheers!