cancel
Showing results for 
Search instead for 
Did you mean: 
payshah Honor Student
Honor Student
3 2 0 0
Message 1 of 4
146
Flag Post
HP Recommended

After System Update Audio Plays from both Speakers and Earphones at the same time

X7T63UA#ABA
Microsoft Windows 10 (64-bit)

I had a System Update and after that whenever I play any music or watch movie Audio Plays from both places (Laptop Speakers and Earphones). In Device Manager it shows Intel(R) Smart Sound Technology (Intel(R) SST) OED drivers missing, if I try to update it gives message says latest drivers are installed. This creates lot of issue, please help me to solve this error.

 

Thanks,

Payas

3 REPLIES 3
Provost Provost
Provost
77,521 76,932 9,449 20,440
Message 2 of 4
132
Flag Post
HP Recommended

After System Update Audio Plays from both Speakers and Earphones at the same time

@payshah 

 

Your machine is an HP Notebook - 15-ay137cl, its specs

 

     https://support.hp.com/au-en/document/c05306760

 

Please download and perform a CLEAN install the following Realtek Audio software

 

    https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97080.exe

 

It does not work, you have to use older version

 

     https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88218.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
payshah Honor Student
Honor Student
3 2 0 0
Message 3 of 4
106
Flag Post
HP Recommended

After System Update Audio Plays from both Speakers and Earphones at the same time

I uninstalled the Realtek Audio software and performed a CLEAN installation but unfortunately this did not solve my issue. I am not sure but, I think there is some issue with one of the driver Intel(R) Smart Sound Technology (Intel(R) SST) OED as this still has an alert symbol with it. Please see the attached image.

 

 

Error.jpg

 

Thanks,

Payas

 

Reply
0 Kudos
payshah Honor Student
Honor Student
3 2 0 0
Message 4 of 4
53
Flag Post
HP Recommended

After System Update Audio Plays from both Speakers and Earphones at the same time

Anybody here who can help me with my issue>>

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation