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HP Recommended
HP Elitebook 850 G6
Microsoft Windows 10 (64-bit)

After I installed the Win10 Enterprise 64x LTSB ver14393. on an HP Elitebook 850 G6, I am having issues on the multimedia Audio controller Driver:

Bios R70 ver 01.05.03

System Board 8549 KBC version 52.5F.00

Intel Processor i7-8665u CPU @1.90GHz

PCI

1. Base system Device:

PCI\VEN_8086&DEV_9DC8&SUBSYS_8549103C&REV_11

PCI\VEN_8086&DEV_9DC8&SUBSYS_8549103C

PCI\VEN_8086&DEV_9DC8&CC_040100

PCI\VEN_8086&DEV_9DC8&CC_0401

 

I have tried all drivers for the HP Driver's website but none have resolved the audio driver issue.

Please any help or direction will be much appreciated: 

Details from the below site helped fix other issues but still have the one remaining.

https://www.hpnotebookspc.com/hp-elitebook-850-g6-drivers/

6 REPLIES 6
HP Recommended

Hi:

 

You can see this discussion...the driver I posted may or may not work.

 

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Two-device-drivers-are-being-st...

HP Recommended

Paul thanks for your support. 

I downloaded both files and when I tried to extract the files, selecting yes, and accepting the agreement. is has a issues with both files.  

"Failed to extract cab"

https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95295.exe

https://ftp.hp.com/pub/softpaq/sp99001-99500/sp99097.exe

It saved the file to C:\ drive so I tried to upload drivers from these folders and both files failed.  Can you verify if these files have correct drivers/details and I will try again? 

HP Recommended

Hello

 

Windows 10 LTSC 1607 is too old for Elitebook 850 G6, you should at least install 1809.

 

bye

HP Recommended

You're very welcome.

 

The other person indicated that you need to update your installation to a newer version of W10.

 

That may well be the case, as I have found that folks can't install the Intel graphics drivers on the PC's support page when they install a version of W10 that existed before the notebook model series came out.

 

Might be the same for the Intel audio driver that won't install as well.

HP Recommended

yes

 

Intel CPU used in Elitebook 8x0 G6 are not supported by Microsoft with 1607, HP drivers of Elitebook 8x0 G6 are not for 1607.

 

Some of them might work some other will not install because they include a check on Windows 10 version in .INF files.

 

bye

HP Recommended

Thanks for the details.  I will see if I can update the system in the future, but right now, I am stuck with this version of Windows LTSB for now.  If you guys make a driver available let me know.  I will have to use it without sound for now. 

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