Create an account on the HP Community to personalize your profile and ask a question
07-06-2020 01:48 PM
After I installed the Win10 Enterprise 64x LTSB ver14393. on an HP Elitebook 850 G6, I am having issues on the multimedia Audio controller Driver:
Bios R70 ver 01.05.03
System Board 8549 KBC version 52.5F.00
Intel Processor i7-8665u CPU @1.90GHz
1. Base system Device:
I have tried all drivers for the HP Driver's website but none have resolved the audio driver issue.
Please any help or direction will be much appreciated:
Details from the below site helped fix other issues but still have the one remaining.
07-06-2020 02:49 PM - edited 07-06-2020 02:53 PM
Paul thanks for your support.
I downloaded both files and when I tried to extract the files, selecting yes, and accepting the agreement. is has a issues with both files.
"Failed to extract cab"
It saved the file to C:\ drive so I tried to upload drivers from these folders and both files failed. Can you verify if these files have correct drivers/details and I will try again?
07-06-2020 03:11 PM
You're very welcome.
The other person indicated that you need to update your installation to a newer version of W10.
That may well be the case, as I have found that folks can't install the Intel graphics drivers on the PC's support page when they install a version of W10 that existed before the notebook model series came out.
Might be the same for the Intel audio driver that won't install as well.
07-06-2020 03:15 PM
Intel CPU used in Elitebook 8x0 G6 are not supported by Microsoft with 1607, HP drivers of Elitebook 8x0 G6 are not for 1607.
Some of them might work some other will not install because they include a check on Windows 10 version in .INF files.
07-06-2020 04:37 PM
Thanks for the details. I will see if I can update the system in the future, but right now, I am stuck with this version of Windows LTSB for now. If you guys make a driver available let me know. I will have to use it without sound for now.