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‎01-25-2019 08:02 AM

HP Recommended
Product: HP Omen 15-dc0004nq
Operating System: Microsoft Windows 10 (64-bit)

Hi there!

I have some troubles with my new laptop HP Omen 15-dc0004nq.

 

When any sound is played, a crunch is heard in the left speaker when connected to the headphone jack (or my headphones, or my hi-fi amplifier). I recorded my recorder by line-in from the headphone jack, the problem can be heard 

https://yadi.sk/d/vxaLQ8FHb25N4w

 

The audio-jack connector is not damaged, the wires are not damaged. Updating drivers did not solve the problem. Audio does not work normally. I checked my type-c to audio adapter and sound doesn't work that way.

My laptop still has 6-month warranty but my location is Moldova.

What can I do at this case???

 

Best regards!!!

5 REPLIES 5

‎01-25-2019 12:04 PM

HP Recommended

@vezdehod 

 

Please do a clean install Audio softeware/driver, this should help.

 

(a) Download the following driver and save on your computer,

   https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92517.exe

 

(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
***
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‎01-28-2019 12:27 AM

HP Recommended

Hi!

I followed all these steps and faced other problems.

Yes, the crunch in left channel is disappeared, but the sound is changed as if an equalizer was applied (the sound properties indicate that no sound enhancements have been applied.) and the built-in microphone and external microphone connected to the microphone connector stopped working.

 

Also, I still haven't solved the problem with the webcam, which is visible as a device with installed driver in the device manager, but does not work either in browsers or in Skype. In Downloads I did not find any webcam driver for my laptop.

 

Thx for reply and Kind Regards!!!

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‎01-28-2019 01:59 AM

HP Recommended

@vezdehod 

 

Did you do a CLEAN install ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎01-28-2019 02:11 AM

HP Recommended

Yep 🙂

I had removed Realtek driver - reboot - clean installation.

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‎01-28-2019 10:21 AM

HP Recommended

Hi!

After 1 working day when I installed the new audio-driver a crunch is back and problems with microphone and webcam are still exsist(((

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