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HP Recommended
Example: Pavilion x360
Microsoft Windows 10 (64-bit)

Just purchased Pavillion x360.  System ran several Windows updates to bring it current.  The B & O app appears in my list of Apps, but when I go to HP Audio Switch, and click on Internal Speakers, I do not see the B & O audio control option.  When I check audio settings, it lists it, and shows it has permission to run in the background.  How do I gain access to the app?  Sorry if I failed to include any necessary information.  

7 REPLIES 7
HP Recommended

@DJ-WA 

 

Can you see something similar to the following icon on the task bar ?

 

            B&O icon.png

 

Regards

BH
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HP Recommended

I don't.  Under Hidden Icons, I have the HP Audio Switch icon, along with Bluetooth, and Meet Now. 

What is the name of that icon in the screen shot?  Maybe I can search for it.  Thank you for your response,

HP Recommended

@DJ-WA 

 

It simply is B&O icon (letter B and letter O).  Now what is your machine ?  Please use the following way to find out the model/product of your machine


                   https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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HP Recommended

Sorry, It is a new HP Pavilion x360, 64 bit, Product Number 2Z285UA#ABA

HP Recommended

@DJ-WA 

 

Your machine is an HP Pavilion x360 Laptop - 14-dh2075cl, its specs

 

        https://support.hp.com/au-en/document/c06643067

 

You are saying you can see "The B & O app appears in my list of Apps". Why you have to go to HP Audio Switch ? Have you tried B&O app directly ?

 

Regards.

BH
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>
HP Recommended

Phew, before I couldn't find a way to open it.  When I used the search bar it took me to App settings, and I couldn't figure out how to open it.  I finally managed to pin it to the start menu and then it opened just fine.  Listening to it now!  Thank you so much.  I've been primarily using a Chromebook for 5 years with limited Windows 10 use.  

 

Still trying to delete the bloatware (Bing, I'm looking at you!) but will leave that for another day.

 

Happy Holidays! 

HP Recommended

@DJ-WA wrote:

..  When I used the search bar it took me to App settings, and I couldn't figure out how to open it.  I finally managed to pin it to the start menu and then it opened just fine...


@DJ-WA 

 

It's good news, please mark complete or accept to close this post.

 

Regards.

BH
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