Attendees can't here my videos in my presentation

[Msisell]

Help!  I had a previous laptop that when I present they always could hear my videos I played.  Now with this new laptop I went to play them and I can hear them but the webinar attendees can't.  The only thing I can see is in that in the input devices on my other computer the option for steam mix is there.  On my current laptop under input devices it says Microphone Array and Realtek(R) Audio.  Maybe im in the wrong place but I need help quick!  Thank you!

[praveenbv]

@, Welcome to the HP Support Community!

Check those headphones with an alternate device such as a Smartphone, laptop, etc... 

If they work on the alternate device, check if the Headphones are enabled as a playback device. 

To do this, please see the steps below: 

• Click the Start Pearl and then type Sound in the Start Search Box. 

• Select Change Sound Card Settings in the Start Menu Options. 

• Next, under the Playback tab, right-click and select Show Hidden Devices and Show Disconnected    Devices if available. 

• Select Headphones and enable 

To Increase the volume on your headphone: 
   

Method 1 

• Right-click the volume icon in the notification area. 

• Click Open Volume Mixer and increase the volume for Headphones. 
     

Method 2 

• Right-click the volume icon in the notification area. 

• Go to Playback devices and right-click Headphones under Playback. 

• Go to Properties and set the volume to the maximum under the Levels tab. 

• Click Apply and OK. 

Hope this helps! Keep me posted. 

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