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04-20-2021 03:00 AM
I have only had the laptop for less than 90 days and am noticing a popping, crackling, and intermittent sound distortions all the time when listening to videos, music or gaming! I have tried uninstalling my current Realtek drivers and installing older versions of Realtek drivers with no luck sofar (https://support.hp.com/us-en/drivers/selfservice/omen-15-dh1000-laptop-pc-series/32827277/model/3492...). Apparently there are no Bang & Olufsen drivers? I hope someone has a solution because I like this laptop, but cannot keep it if this doesn't get fixed. It's THAT noticeable.
04-23-2021 02:10 PM
Hi@MrTANSTAAFL, Welcome to the HP Support Community!
Request you to follow the below troubleshooting steps Audio issue
To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.
Option 1: Download and install the SoftPaq to update the audio driver:
Let's start off by updating the Bios, Chipset, and graphics card drivers on your PC from our HP support website, using this link.
Option 2: Update the audio driver in Device Manager
- Open Device Manager.
- Expand Sound video and game controllers.
- Right-click on Realtek Audio Device.
- Select Update Driver Software.
- Select Search automatically for updated driver software.
- Follow the on-screen instructions to download and install the driver.
Hope this helps! Keep me posted.
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