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MrTANSTAAFL
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Audio Crackling and Popping on HP OMEN 15-dh1065cl

HP Recommended
HP Omen Laptop 15-dh1065cl
Microsoft Windows 10 (64-bit)

I have only had the laptop for less than 90 days and am noticing a popping, crackling, and intermittent sound distortions all the time when listening to videos, music or gaming! I have tried uninstalling my current Realtek drivers and installing older versions of Realtek drivers with no luck sofar (https://support.hp.com/us-en/drivers/selfservice/omen-15-dh1000-laptop-pc-series/32827277/model/3492...). Apparently there are no Bang & Olufsen drivers? I hope someone has a solution because I like this laptop, but cannot keep it if this doesn't get fixed. It's THAT noticeable.

 

Thanks

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praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi@MrTANSTAAFL, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps Audio issue 

 

 

To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.

 

Option 1: Download and install the SoftPaq to update the audio driver:

 

 

Let's start off by updating the Bios, Chipset, and graphics card drivers on your PC from our HP support website, using this link.

 

Realtek High-Definition (HD) Audio Driver

 

Option 2: Update the audio driver in Device Manager

  1. Open Device Manager.
  2. Expand Sound video and game controllers.
  3. Right-click on Realtek Audio Device.
  4. Select Update Driver Software.
  5. Select Search automatically for updated driver software.
  6. Follow the on-screen instructions to download and install the driver.

             

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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