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‎11-05-2019 12:05 AM - edited ‎11-05-2019 07:59 PM

HP Recommended
Product: Pavilion 15-cx0056wm
Operating System: Microsoft Windows 10 (64-bit)

I have tried many different headphones trying to solve the audio crackling in the left audio channel. The device has had this issue since it was purchased. I have done all the recommended fixes and can still not solve the issue. 

1 REPLY 1

‎11-07-2019 08:47 AM

HP Recommended

@Finnrir

 

Welcome to HP support community.

 

Update the Bios, chipset and Audio driver using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

 

HPSA will automatically search for all the latest drivers for your Notebook

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

    Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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