Audio Enquiry

[Riddle_Decipher]

@konnerdave

Thank you for responding,

It's great to have you back 😉

Perhaps, you could define those 2-3 options you have on the screen,

According to what I see, it should be listed under component test and if it isn't, there could be a hardware failure as the sound card isn't detected on the PC,

Therefore, you could contact HP as previously suggested to set up repair/replacement service order.

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

[konnerdave]

I Have Four Options.
Memory Test
Hard Drive Check
Language
Exit
*Version 1.12.0.0 - BIOS

[Riddle_Decipher]

@konnerdave

Thank you for replying,

It's great to have you back 😉

Click here for instructions on initiating and running a hardware diagnostics test, look under Component tests you should have an option to run Audio test,

If it doesn't work or doesn't show up, as I mentioned earlier, it's because the hardware isn't detected and requires a repair.

If I have helped you resolve the issue, 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

Followed by clicking on 'Accepted as Solution' 

And Have a great day ahead!