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‎09-05-2019 11:38 PM

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 10 (32-bit)

This is the second HP i got after returning the first one for hardware issues. Upon using it my audio gets hissy/ small static sound if you put your hear near the speaker. If you increase the audio you can hear a slight echo with throughout the laptop. It only happens when the laptop is plugged in. Maybe it's the higher pitches but it's always buzzing low static sound on the right side of the speaker. All the required updates for windows I have just done. Is there a solution to this? 

3 REPLIES 3

‎09-06-2019 12:00 AM

HP Recommended

@vsells7 

 

Please download and perform a clean install the following Realtek Audio software first

 

   https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97080.exe

 

If no luck, please post back what EXACTLY your Spectre x360 is .

 

Regards.

BH
***
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‎09-06-2019 12:05 AM

HP Recommended

I'm new regarding what the term clean install means. Do i factory reset the laptop then download it? Or download then clean install? 

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‎09-06-2019 02:31 AM

HP Recommended

@vsells7 

 

You have to install AFTER doing a factory reset. Clean install simply means

 

(a) uninstall the old Realtek audio driver,

(b) reboot machine,

(c) install new driver using downloaded file,

(d) reboot machine.

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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