05-08-2016 05:24 AM
I just gave m laptop to be repaired in HP and when I got back, the audio jack (Headphone) was not working. The speaker is working fine but the audio jack is not working at all. I couldn't even find the headphone in playback devices. I tried to upgrade my Laptop from windows 8 to 10, but no luck there
Laptop Model: HP ENVY TouchSmart 4 Ultrabook
OS: Windows 10 (Upgraded from windows 8). All updates are installed
Product Number: D2X03EA#ABD
I tried all the options I could find on the internet. Please help.
Thanks and Regards,
05-09-2016 07:50 AM
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I grasp that after having your notebook repaired that your microphone is not working. The speakers are working fine. The microphone is not listed as a playback device. You upgraded from Windows 8 to Windows 10 but there was no change.
If you check Device Manger (right click on the Start button and choose Device Manger) is the microphone listed under Audio inputs and outputs? If not try clicking on "Action and scan for hardware changes. Is there any change? Do you see any unknown devices listed or any errors? Have you done all your Windows updates? Have you run the HP Support Assistant ? Here is a link to HP PCs - Resolving Microphone Problems (Windows 10, 8) as a guide.
Please let me know the outcome.
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