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HP Recommended
HP Pavilion - 15-cs0073cl
Microsoft Windows 10 (64-bit)

I got a blue screen error message with the stop code DRIVER_POWER_STATE_FAILURE and now my computer is not detecting an audio output. Not only that but after I got the first blue screen, I got another one with a different stop code but I don't remember that one. Please help

1 REPLY 1
HP Recommended

@lisa133 We've got your back, here's all you need to do, to resolve the issue,

I suggest the below steps:
 

1. Hold the power button for at least five seconds to turn off the computer.  

2. Turn on the computer and immediately press the F11 key repeatedly, about once every second. Choose Language  

3. In Windows RE (Recovery environment), click Troubleshoot.  

4. Click Advanced options.  

5. Click Startup Settings and Click Restart button. 

6. You can press 4 number key to enter Safe Mode (Enable safe mode)  

7. After you enter Safe Mode, follow steps below to uninstall the problematic drivers.  

8. Press Win + R (Windows key and R key) at the same time. A Run dialog will appear.  

9. Type devmgmt.msc in the run box and click OK button.  

10. Expand the category and find the devices with yellow sign.  

11. Right click on the problem device and Click Uninstall. 12. After uninstalling the drivers, restart Windows. 

 

P.S: Welcome to HP Community 😉

 

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.