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‎06-08-2019 06:24 PM

HP Recommended
Product: HP Envy Bang & Olufsen
Operating System: Microsoft Windows 10 (64-bit)

My audio stopped working on my laptop, I can't hear any sound. I re-installed the driver many times, went through all of the troubleshooting and nothing has worked. 

2 REPLIES 2

‎06-08-2019 06:45 PM

HP Recommended

@Not2jaded 

 

But what is your computer ?  Please do a clean install Audio software/driver, this should help.


(a) Download the following driver and save on your computer,


     https://ftp.hp.com/pub/softpaq/sp95501-96000/sp95512.exe


(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
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‎06-08-2019 08:23 PM

HP Recommended

Hello,

I received a message that the new driver isn't supported by my OS. I have HP Envy Notebook, Windows 10 Home, Version 1803, 64-bit operating system. Is there anything else I can do?

 

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