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HP Recommended
pavilion model 15

Last night my computer fan was running loudly, then today, my mic and audio are not working. Videos are also not loading for some reason. All internet connection is great, I have attempted to restart and troubleshoot but nothing has worked. I have tried everything but uninstall the audio programs themselves. It worked great yesterday and today nothing.

3 REPLIES 3
HP Recommended

@breekiv Welcome to HP Community!

 

Please provide the product number.

 

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http://support.hp.com/us-en/document/c03754824

 

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HP Recommended

Product ID is 4al57ua#aba

model # 15-cs0072wm

and I use Windows 10.

HP Recommended

@breekiv

 

Thank you for the update.

 

In that case, I would suggest you uninstall the audio drivers and install the correct audio driver

 

Also, update the BIOS.

 

Please update the Windows update as well.

 

Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

 

Please refer the following link to troubleshoot the internal microphone

 

Have a nice day!!!

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.