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05-06-2020 06:47 AM
i have a fairly new laptop but in this lock down i cannot attend to video calls as my audio and video are not working. I tried all possible settings check but was unable to identify the problem of unmuting the audio and video button. can you please assist.
05-13-2020 03:36 PM
Welcome to the HP Support Community!
I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.
- What is the exact model for your computer?
- Is the webcam and microphone working in the Windows camera app?
- Have you performed any troubleshooting steps before posting?
Look forward to hearing from you and you have a great day!
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