Audio buttons not working

[joseadriansr]

Since I bought my laptop (HP Spectre x360) I use my F9, F10, F11 to pause/play, or skip a song, until they stopped working, now they don't do anything. What should I download to repair it?

[WAWood · Accepted solution]

@joseadriansr

Hello;

Allow me to welcome you to the HP forums!

Anytime someone comes here running Win10 and complains about something suddenly not working, I immediately suspect Windows Driver updates.

Unfortunately, Win10 automatically forces driver updates on all of us, without our knowledge, and without our permission -- and when this happens, a working PC can suddenly become "broken". This might have happened to you.

You need to go into Settings, Update & Security --> Windows Update.

Then, choose Advanced Options --> History to see when updates were last applied. If you see any that include device drivers, those could be the problem. So, if you can, you should see if you can rollback the drivers that are causing the problem. You do this by going into Device Manager, seeing if the appropriate device is still listed, and if so, trying to rollback the last driver update.

And if that fixes the problem, then consider disabling future driver updates using the information in the link: http://www.tenforums.com/tutorials/48277-driver-updates-windows-update-enable-disable-windows-10-a.h...

Note: I have disabled driver updates on ALL my Win10 PC, and life under Win10 has been a lot more pleasant every since!

If that does not fix the problem, and your PC is still under warranty, you paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.


If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

---------------------------------------
However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
---------------------------------------

Good Luck