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Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Simon_a
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Message 1 of 4
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Audio clicking insead of playing audio

HP Recommended
HP 17.3 inch Laptop PC 17-cp0000 (2Q7W8AV)
Microsoft Windows 11

laptop suddenly started making clicking sounds instead of playing back audio. sounds kinda like the pop when you unplug a guitar from an amp that is turned on but quieter ofcourse. changes in volume as volume is changed. drivers have been uninstalled and reinstalled same issue. headphone output does not have the same symptoms

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GOLD_MASTER
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Message 2 of 4
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Hello @Simon_a .
Download and install the following driver:
https://ftp.hp.com/pub/softpaq/sp128501-129000/sp128645.exe
Finally restart the computer and check if the problem is solved.


I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

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Simon_a
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Message 3 of 4
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problem persist after driver update. it is also there during uefi hardware test. i will contact the seller and see if i can get it fixed.

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GOLD_MASTER
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@Simon_a .

The power drain is suitable for a hardware restart or hard reset to be performed, and this does not erase personal information.
Many boot errors and other problems can be solved by decreasing the stored energy in the hardware components. This procedure of reducing stored energy is also known as a hard reset.
o Turn off the computer.
o Disconnect the computer from any port replicators or docking stations.
o Disconnect all peripheral devices, such as USB storage devices, external displays, or printers.
o Disconnect the AC adapter from the computer.
o Turn the computer over and look for the battery compartment door to determine whether or not your computer's battery is removable.
o Now to consume any residual electrical charge from the capacitors protecting the memory, perform the following as it is the basics of this:
If you see an access door to the battery compartment, your equipment has a removable battery. Remove the battery, press and hold the power button for 15 seconds, reinsert the battery back into the compartment and proceed to the next step.
If you do not see any access door to the battery compartment, your computer does not have a removable battery. On most laptops with a non-removable battery, press and hold the power button for 15 seconds to complete the restart and proceed to the next step. More information: https://support.hp.com/mx-es/document/c01811996
1. Reconnect the AC adapter to the computer, but do not connect any peripheral devices.
2. Turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows normally and then press enter.
3. Once the peripheral devices are connected, run Windows Update and HP Support Assistant to update all drivers and the system.


I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

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