Audio crackling/garbled sometimes

[s1time]

Hi

I have an Omen 15 laptop and sometimes the audio will become crackly when listening through the speakers. If I plug headphones in, the audio will sound fine through the headphones (it has never happened through headphones), and when I unplug the headphones the speaker audio will sound fine again. Usually, it won't take long for it to start crackling again though.  I've taken a short video of a podcast (just shows the keyboard) where you can hear the garbled audio in the beginning. Then I plug in headphones for a few seconds and unplug them so you can hear it return to normal.  It doesn't seem to matter where the audio is coming from (browser or spotify are the most common)  I've updated everything I can think to update through every method I know how. Any ideas on a specific thing to try? 

https://youtube.com/shorts/oBfrjlmV1FQ?feature=share 

[Nirvana_95]

Hi @s1time 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing sound-related issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

I would suggest you please boot your system into safe mode and check if the issue persists. Here is a link that will help: CLICK HERE

You can also run a hardware scan and check. You may use the link here to perform that. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[s1time]

I don't recall when it began. I have now done a factory restore, then installed Windows 11 again, and updated all drivers and it seems to have resolved the issue for now. 

[Nirvana_95]

That's great!

I am happy to hear that. If you need any assistance in the future, you know where to find us.

Thanks!