Audio crackling problems

[elliellellen]

I've had these problems since first buying my laptop (new) and want to get them sorted before the warranty runs out because I've tried a lot of solutions so far. I have used the HP assistant to guide me through the available solutions and so far, nothing has worked. Of course, there is likely something I have missed.

1) I get a loud crackling noise through my speakers or headphones when I am on Zoom calls or when I use a Digital Audio Workspace. I get this loud noise when the laptop is using a decent amount of memory, but not loads. I've experienced this problem with the laptops inbuilt audio software and external (ASIO) audio. 

2) I also have a problem with my WiFi connections. Occasionally the laptop will not connect at all to the WiFi although it is ready and available (and working on my phone). It seems to be quite random, and doesn't seem to be affected by the drivers. 

[KrazyToad]

@elliellellen

Welcome to HP Community

I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue

I suggest you run an Audio Test from F2 Diagnostic and let me know if you hear the crackling noise

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Keep me posted

Thank you

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