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HP Recommended
HP Pavilion 15
Microsoft Windows 10 (64-bit)

Hi!

 

I bought two HP Pavilion 15 laptops two months ago and since the very beginning I've been experiencing the same issue on both laptops. Whenever I pause a video and then resume playing it, there is no audio for about 3-4 seconds. It happens regardless of the software I'm using (Windows Media Player, VLC) and on YouTube as well. It also doesn't matter if I'm using headphones or speakers.

 

I have already uninstalled and reinstalled drivers, but it didn't help. Troubleshooting didn't detect any problems. I tried all solutions I could find online, but nothing seems to work.

 

It's a very frustrating issue, because I translate movies and I have to pause videos very often. I would be very grateful if you could suggest a solution.

1 REPLY 1
HP Recommended

@Yuriko9

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.
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