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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-23-2020 01:44 AM - edited ‎09-23-2020 01:45 AM

HP Recommended
Product: Zbook studio G3
Operating System: Microsoft Windows 10 (64-bit)

Since a few days, my headphones stopped working on this laptop.

I have confirmed that the headphones are good on another laptop and a phone so that is not the issue.

Windows recognizes the device as I plug them in, but it cannot use them as playback devices.

The volume mixer says the headphones are selected but not a single program is able to send a signal to the headphone.

 

I already tried all the HP support tools and also did some windows and BIOS updates, but none of them solved the issue.

 

Device: HP Zbook studio G3 with Windows 10 home 64-bit version 1909

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