Audio distortion

[thepraz77]

Hallo to everybody. I just realized that my convertible has a problem with audio, and it distorces at every volume even if it is bang olufssen. I tried to reinstall, and try even precedent audio realtek firmware, but have no solution. I never used it with high volume, and never used for music or films, so no stress for the speakers. I can't imagine what could have happened. Somebody can help me? Thank you

[praveenbv]

Hi@thepraz77, Welcome to the HP Support Community!

Request you to follow the below troubleshooting steps Audio Distortion 

To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.

Option 1: Download and install the SoftPaq to update the audio driver:

Realtek High-Definition (HD) Audio Driver

Option 2: Update the audio driver in Device Manager

1. Open Device Manager.
2. Expand Sound video and game controllers.
3. Right-click on Realtek Audio Device.
4. Select Update Driver Software.
5. Select Search automatically for updated driver software.
6. Follow the on-screen instructions to download and install the driver.

Hope this helps! Keep me posted. 

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