10-28-2013 10:16 AM
Hi HP Support Forums.
I'm writting from Perú.
I have a hp dv6-6b03es laptop with beats audio and the original software was Windows 7 Home Ultimate 64 bits. However, I just formatted my laptop with Windows 7 Professional 32 bits. Now i have audio problems, Every time I turn my laptop audio is not heard and I have to reinstall the audio again. Every day! and some time never works
In the webiste support i can't find my operating system(Windows 7 - 32 bits)
Please help me
10-28-2013 10:27 AM - edited 10-28-2013 10:30 AM
Try the following.
Download the following IDT Audio installer on the link below and save it to your Downloads folder.
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When done, download and reinstall the Chipset driver below.
When complete, shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Let Windows fully load - it will automatically load an audio driver, but just let this complete. Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button.
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****I don't work for HP****
Windows Insider MVP
11-06-2013 07:14 PM - last edited on 04-20-2016 10:11 AM by OscarFuentes
Hello. If you still require assistance with an issue, please provide the following information:
The current issue you are experiencing.
Model number of the computer. You can refer to this document to find out this information: http://support.hp.com/us-en/document/bph07555
Operating system of the computer. You can refer to this website to locate the information: http://windows.microsoft.com/en-us/windows/which-operating-system
Please respond as soon as possible so I can assist you.
11-17-2013 10:23 PM
Please.. help me! i have the same problem during 3 months ago.
I have problems with synapthics Touchpad, Beats Sound, somethimes keyword doesnt word. I think the problem is caused by my 32-bit operating system is not supported.
I have Windows Professional 32 bits.
HP Pavilion dv6-6b03es Entertainment Notebook with Beats Audio Please can you send me the correct drivers.
11-21-2013 05:58 PM
Hello walterguzman. I understand you are experiencing an issue with your touchpad and sound, on your computer. Unfortunately, there are no Windows 7 32-bit drivers, provided by HP, as inficated here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&product=5193222
All I could suggest is uninstalling and reinstalling the 64-bit drivers and determine if it resolved the issue or not. Please respond if you have any other questions or concerns.