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LizaStnv
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Audio driver problem

‎03-21-2021 01:46 AM - edited ‎03-21-2021 03:58 AM

HP Recommended
Product: HP 15-dw3000 (1A3Y0AV)
Operating System: Microsoft Windows 10 (64-bit)

There's a problem with installing the audio driver on HP 15-dw3000 (1A3Y0AV). It won't install, tried different versions. Now the system says "No audio device installed".

I installed HP Hardware Diagnostics and ran it from boot. It says the sound device is ok, I could hear the sound during the test.

Where can I find a driver that will actually work?

 

UPD

I found an earlier post here (March 17) - the same problem, and also mentioned that external speakers work. I checked - connected a BT speaker - and yes, it works!  Wired earphones don't work, though.

My Windows 10 version is 1909, build 18363.1440

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