Audio drivers for HP 4410t Laptop

[DuncanCulp]

Hello,

I'm trying to get some use out of an old laptop, so I recently upgraded my old HP 4410t notebook to Windows 10 (64bit).  I did a fresh install.  Everything works surprisingly well, but I can no longer get any sound. Windows recognizes a device and uses SoundMAX (or High Definition Audio Device if I uninstall the driver), but no matter what the settings I get no sound.

I have checked ALL settings, followed basically every walkthrough (uninstalled driver, reinstalled, switched to Windows generic driver), still nothing.  The troubleshooter cannot find a problem.  Disabling audio enhancements does nothing.

If I boot the computer to a live version of Linux off of a CD, the sound works just fine.  It will play perfectly. 

I have tried to look for drivers on the HP website but they are no longer listed.  I have tried driver update programs (SDI, Driver Booster) but they do not find a issue with the current driver or recommend a new one.  I have scoured the web looking for information on the audio driver I need, but found nothing.  I installed the HP Support Assistant but it didn't recommend any drivers and the audio troubleshooting couldn't find any problems.

I'm kind of at my wits end, can someone please help?  Even if you could just let me know what my device is or what driver I should be looking for I would be really grateful.  Thanks so much.

Here is my machine info:

OS Name Microsoft Windows 10 Home
Version 10.0.17763 Build 17763
OS Manufacturer Microsoft Corporation
System Manufacturer Hewlett-Packard
System Model HP 4410t
System Type x64-based PC
System SKU FM975UT#ABA
Processor Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz, 2200 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Hewlett-Packard 68PNE Ver. F.00, 6/26/2009
SMBIOS Version 2.4
Embedded Controller Version 45.01
BIOS Mode UEFI
BaseBoard Manufacturer Hewlett-Packard
BaseBoard Product 3655
BaseBoard Version KBC Version 45.01
Platform Role Mobile
Installed Physical Memory (RAM) 4.00 GB

[Paul_Tikkanen]

Hi:

There are drivers for your PC, but very few, and none for W10 since your notebook was made prior to August of 2013.

HP 4410t Mobile Thin Client Software and Driver Downloads | HP® Customer Support

The only suggestion I can offer would be to try one of these two W7 64 bit Soundmax drivers from two different model HP business class notebooks.

What I did was to match up similar model notebooks that could have used the same processor your notebook has.

Try this one first.

This package provides the ADI SoundMAX AD1984A Audio Driver for the supported notebook/laptop models and operating systems.

https://ftp.hp.com/pub/softpaq/sp45001-45500/sp45115.exe

If that doesn't work, try this one...ADI AD1981HD Audio Driver for Microsoft Windows 

https://ftp.hp.com/pub/softpaq/sp45501-46000/sp45920.exe

[DuncanCulp]

Hi Paul, thanks so much for your quick reply!  Unfortunately, neither seemed to work.

I ran the first one (sp45115.exe) and it unpacked but then when it ran it gave me the message: "The audio driver files do no support your computer hardware  Note: If you uninstalled audio software without restarting your PC, restart now, then run this setup again." 

I restarted the computer, since other posters on here have said they got that message and restarted and their sound was working.  No dice. 

So I went into device manager and manually updated the driver with the file that the installer unpacks ("ADIHdAud").  Restart.  No dice.  When I logged in, now the volume icon in the notification bar had a red circle with an 'X' in it.  No sound, and clicking on the icon made Windows run a troubleshooter that ended up reinstalling the generic driver (which also didnt play any sound but didn't have the red circle and at least showed that an audio device was recognized).

Same steps, with the second driver you gave, same error message, same results.

Any suggestions?  Is there another way I should be trying to install these?

[Paul_Tikkanen]

You're very welcome.

Sorry that neither of those drivers worked for you.

Please post the hardware ID for the soundmax audio device, or multimedia audio controller if no driver is installed.

Use this guide for how to find the hardware ID for a device...

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

I'll see if there is some other driver you can try.

[DuncanCulp]

Under hardware ids I get:

HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_103C3655&REV_1004
HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_103C3655

And just in case it's useful, under compatible ids I get:HDAUDIO\FUNC_01&CTLR_VEN_8086&CTLR_DEV_293E&VEN_11D4&DEV_194A&REV_1004
HDAUDIO\FUNC_01&CTLR_VEN_8086&VEN_11D4&DEV_194A&REV_1004
HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&REV_1004
HDAUDIO\FUNC_01&CTLR_VEN_8086&CTLR_DEV_293E&VEN_11D4&DEV_194A
HDAUDIO\FUNC_01&CTLR_VEN_8086&VEN_11D4&DEV_194A
HDAUDIO\FUNC_01&VEN_11D4&DEV_194A
HDAUDIO\FUNC_01&CTLR_VEN_8086&CTLR_DEV_293E&VEN_11D4
HDAUDIO\FUNC_01&CTLR_VEN_8086&VEN_11D4
HDAUDIO\FUNC_01&VEN_11D4
HDAUDIO\FUNC_01&CTLR_VEN_8086&CTLR_DEV_293E
HDAUDIO\FUNC_01&CTLR_VEN_8086
HDAUDIO\FUNC_01&GF&VEN_11D4&DEV_194A&SUBSYS_103C3655&REV_1004
HDAUDIO\FUNC_01

[DuncanCulp]

Under hardware ids I get:

HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_103C3655&REV_1004
HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_103C3655

And just in case it's useful, under compatible ids I get

HDAUDIO\FUNC_01&CTLR_VEN_8086&CTLR_DEV_293E&VEN_11D4&DEV_194A&REV_1004
HDAUDIO\FUNC_01&CTLR_VEN_8086&VEN_11D4&DEV_194A&REV_1004
HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&REV_1004
HDAUDIO\FUNC_01&CTLR_VEN_8086&CTLR_DEV_293E&VEN_11D4&DEV_194A
HDAUDIO\FUNC_01&CTLR_VEN_8086&VEN_11D4&DEV_194A
HDAUDIO\FUNC_01&VEN_11D4&DEV_194A
HDAUDIO\FUNC_01&CTLR_VEN_8086&CTLR_DEV_293E&VEN_11D4
HDAUDIO\FUNC_01&CTLR_VEN_8086&VEN_11D4
HDAUDIO\FUNC_01&VEN_11D4
HDAUDIO\FUNC_01&CTLR_VEN_8086&CTLR_DEV_293E
HDAUDIO\FUNC_01&CTLR_VEN_8086
HDAUDIO\FUNC_01&GF&VEN_11D4&DEV_194A&SUBSYS_103C3655&REV_1004
HDAUDIO\FUNC_01

[DuncanCulp]

Hi Paul, I keep trying to post a reply with my Hardware Ids but once I submit its keeps saying it was removed as spam.  Should I message you with the IDs?

[Paul_Tikkanen]

Very interesting.

I imagine if you try to message me, that would happen as well.

Can you post a screenshot of the ID's.

I wish you could have copy and pasted the ID's from the device manager so I could do a search without having to re-type everything, but if that is the only recourse, so be it.

[DuncanCulp]

Sorry about that Paul, I used the option to message the moderator and explained what was happening but I haven't heard back.  Here's what I got from device manager:

[Paul_Tikkanen]

OK, thanks.

Let me see what I can find, if anything.