• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-14-2021 11:19 PM

HP Recommended
Product: Omen 15
Operating System: Microsoft Windows 10 (64-bit)

Whenever I play a game via the omen gaming hub, the sound is very silent and I have to turn it up to 100 to hear it at what seems like appropriate level. Currently, I'm playing Dragon Age: Inquisition. Whenever I'm listening to music or sound through the internet, I only need to have it around 30-40 to produce sound I can hear. Can someone help?

1 REPLY 1

‎02-17-2021 11:55 AM

HP Recommended

Hi@Fasterheartbeat, Welcome to the HP Support Community

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • Did the issue start after the Windows update?
  • Have you made any software or hardware changes on the computer?

Meanwhile, if the issue started after a Windows update, then some of our computers were affected by the audio issue due to an update from Intel.

 

Perform a power reset using the below link: 

 

Click here: https://support.hp.com/ph-en/document/c01684768

 

Then, let's update the BIOS and Chipset of the OMEN using this link: https://support.hp.com/in-en/drivers/selfservice/omen-by-hp-15-dc0000-laptop-pc/20329817/model/22488... 

 

If the issue persists, Use this document: https://support.hp.com/in-en/document/c00833257 for Resolving No Sound or Audio Problems.

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.