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Jamie100
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Solved!

Audio failure to HDMI/USB ports

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Microsoft Windows 10 (64-bit)

The computer is a laptop  HP 15-dw1 .The audio failed on the HDMI/USB ports.  The video works properly when displayed on a TV.  I have checked the connecting HDMI cable on another computer on the same TV and it works on audio and video

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TEJ1602
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@Jamie100, Welcome to HP Support Community!

 

Going through your post, I see that audio fails on the HDMI and USB ports, I appreciate your efforts in trying to isolate the issue. Further, follow the steps from the document HP PCs - Troubleshooting HDMI Display and Sound Issues (Windows) to resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,561 1,572
Message 2 of 3
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HP Recommended

@Jamie100, Welcome to HP Support Community!

 

Going through your post, I see that audio fails on the HDMI and USB ports, I appreciate your efforts in trying to isolate the issue. Further, follow the steps from the document HP PCs - Troubleshooting HDMI Display and Sound Issues (Windows) to resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Jamie100
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Thank you for helping to solve my problem.  .....it was straight =forward and easy to follow!..

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