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elenarubiomota Student
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Audio failure when doing a video call

Envy Notebook 13 d008 (ENERGY)
Microsoft Windows 10 (64-bit)

I bought my laptop less than a year ago, and barely used it since. Still, recently it is being impossible to complete a video call without any audio issues. 

 

Suddenly the voice from the other side sounds like a robot and it is impossible to understand what the others are saying. Whenever that happens, it continues on and off for the rest of the conversation. To sort it out I have to use an external speaker, and then I do not have more issues with the audio, that is why I think that the problem is at the laptop own speakers.

 

I am still in the warranty period. How can I claim this issue so it gets repair?

 

Thanks,

Elena

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Audio failure when doing a video call

Thanks for the post and Welcome to HP Forums!

 

Please try the steps suggested to below article
http://support.hp.com/in-en/document/c00833257

 

Thank you

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