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‎08-19-2020 01:07 PM

HP Recommended
Product: HP Pavilion 15-cw1947nd

Hello,

 

My audio goes from loud to quiet on Netflix, Youtube, etc (regardless of being at max audio).

 

Please help, I've tried everything I know and found.

 

 

2 REPLIES 2

‎08-19-2020 05:32 PM

HP Recommended

@MrCracc 

 

This is something to do with AMD drivers. Please


(a) Uninstall Audio driver

(b) do a cleanup using following information/fix:

                  https://www.amd.com/en/support/kb/faq/gpu-601

                  https://drivers.amd.com/drivers/amdcleanuputility.exe

(c) reboot machine


Machine will re-install Audio driver for you.


Regards.

BH
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‎08-20-2020 04:19 AM

HP Recommended

Hello,

 

Thanks for the fast reply, before I begin.

I'd like to note something I forgot to mention.

 

There is also 1 light that keeps flashing(Symbol is 3 discs on each other),

Its on the left side of my laptop next to the HDMI, USB etc.

 

Is this linked to the audio issue?

 

Greetings.

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