-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Audio
- Re: Audio issue after clean Windows install
Create an account on the HP Community to personalize your profile and ask a question
01-26-2018 01:45 PM - edited 01-26-2018 01:50 PM
Hi. I am trying to help my father after he reinstalled his Windows. Everything came out fine, except that his laptop has lost all sound. The OS language is in Norwegian, but it says something like ''No audio device installed'' when hovering over the speaker symbol. If I click on it, it starts troubleshooting which does not help us at all. When I look up his serial number on the HP driver page, I find many drivers except for anything audio-related.
If anyone has any tips for us on what to do that would be very appreciated
Solved! Go to Solution.
Accepted Solutions
01-26-2018 03:39 PM
As you can see, no audio driver for Windows 10 on the list. It was a huge problem with that device under Windows 10 (you can Google for it). Now please download and install the above driver on my previous reply.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
01-26-2018 01:58 PM
Did you upgrade your father's machine from Windows 8, 8.1 or 7 ? Please try the following driver first
http://ftp.hp.com/pub/softpaq/sp65001-65500/sp65011.exe
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
01-26-2018 03:39 PM
As you can see, no audio driver for Windows 10 on the list. It was a huge problem with that device under Windows 10 (you can Google for it). Now please download and install the above driver on my previous reply.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
01-28-2018 10:18 PM
You are welcome
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Didn't find what you were looking for? Ask the community