Audio issues - 15z-cw100 model

[Bam70]

I'm experiencing some audio issues with my wife's new Pavilion 15z-cw100.  It surfaced just recently after working fine for several months.  What's most frustrating is that this issue is only present when using the onboard laptop speakers- when using a headset, everything works just fine.

I've tried all of the recommended fixes within this thread and nothing seems to fix it.  In my case, I can get the sound to return to normal for a few seconds after uninstalling/reinstalling drivers, but within 10-15 seconds it returns to a nearly muted state (15-20% of full volume).  Sometimes if I pause a video or music, it will return for a split second, then back down to mostly muted.

I also don't seem to have the 'Enhancements' tab that is referenced.  I only have four (4) tabs under 'Speaker/Headphone Properties'- General, Levels, Advanced, Spacial Sound.  No 'Enhancements'.

I've tried the following with no success:

• Uninstalling/Reinstalling Drivers
• Updating Realtek Driver to v6.0.8799.1
• Running Troubleshooter
• Updating all the setting changes identified in multiple support threads here.
• HP Support Assistant was useless- no issues identified even though it switches in a split second from full audio to mostly muted when I click "test audio".

Any help would be appreciated!  Thank you!

[banhien]

@Bam70 

This is something to do with AMD drivers. Please

(a) Uninstall Audio driver

(b) do a cleanup using following information/fix:

      https://www.amd.com/en/support/kb/faq/gpu-601
      https://drivers.amd.com/drivers/amdcleanuputility.exe

(c) reboot machine

Machine will re-install Audio driver for you.

Regards.

[chirb]

Thank you @Banhien! This seems to have worked when nothing else did. I was going crazy!

Gracias,

Chirb

[Lachs]

This is a hen egg problem, first came a new AMD audio driver that did not harmonize with the existing (possibly faulty) Realtek audio driver. But everything works with the new one.