Audio issues - sound distorted

[elisedv]

My sound comes on after a reboot, but soon goes off after using, or the sound becomes distorted on zoom calls after about 20 minutes

[Raj_05]

Hi @elisedv,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Issues with sound on a laptop, such as the HP Pavilion - 15, can be caused by various factors. Here are some steps you can take to troubleshoot and potentially resolve the problem.

Update Audio Drivers:

• Go to the official HP support website and download the latest audio drivers for your laptop model.
• Install the updated drivers and restart your laptop.

Check Volume Settings:

• Ensure that the volume settings are correctly configured. Check both the system volume and application-specific volume settings.

Windows Troubleshooter:

• Run the built-in Windows troubleshooter for audio problems. Right-click on the speaker icon in the taskbar, select "Troubleshoot sound problems," and follow the on-screen instructions.

Disable Audio Enhancements:

• Right-click on the speaker icon in the taskbar and select "Playback devices."
• Right-click on your audio device and choose "Properties."
• Go to the "Enhancements" tab and check "Disable all enhancements."
• Click "OK" to apply the changes.

Check for Conflicting Applications:

• Some applications may interfere with audio settings. Close unnecessary applications and see if the issue persists.

Zoom Settings:

• If the issue occurs specifically during Zoom calls, check the audio settings within the Zoom application.
• Open Zoom, go to "Settings," then "Audio," and ensure that the correct microphone and speaker are selected.

Power Settings:

• Some power-saving settings may affect the performance of your laptop's audio. Go to "Power Options" in the Control Panel and make sure that the power plan is not set to reduce performance.

Temperature Issues:

• Overheating can sometimes cause performance issues. Ensure that your laptop is not overheating during prolonged use. Use a cooling pad if necessary.

Hardware Issues:

• If the problem persists, there may be a hardware issue with the speakers or audio components. 

System Restore:

• If the issue started recently, you can try restoring your system to a point before the problem occurred using the System Restore feature in Windows.

Remember to back up your important data before attempting any major changes to your system.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support